Shipping & Delivery
Shipping & Delivery
At Perimost, we believe that an exceptional lighting experience begins long before installation. From the moment you place your order, we take great care to ensure that every piece is delivered securely, efficiently, and with the level of service that reflects our commitment to craftsmanship and design.
Complimentary Shipping
We are pleased to offer complimentary standard ground shipping for all orders shipped within the contiguous United States, as well as Alaska (AK) and Hawaii (HI).
Please note that we are currently unable to ship to the following U.S. territories or APO/FPO addresses:
PR, GU, AA, AE, AP, AS, MP, VI
Our team carefully selects the most appropriate shipping method based on your location, product type, and order size.
Shipping Carriers
We partner with trusted carriers such as UPS, FedEx, and USPS, selecting the most suitable carrier based on your destination and shipment requirements.
Each order is carefully packaged with protective materials designed to help safeguard the product during transportation.
Delivery Timeframes
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Standard shipping: Orders typically arrive within 5–8 business days after shipment.
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Expedited shipping: Expedited shipping options may be available at checkout for eligible products and destinations.
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Orders placed after 11:00 a.m. EST may begin processing on the following business day.
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We do not ship on weekends or U.S. nationally observed holidays.
Tracking information will be provided once your shipment has been prepared and entered the carrier network.
Order Processing
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In-stock items: Typically processed and prepared for shipment within 1–2 weeks of order confirmation.
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Tracking information: Tracking details are generally generated once an order has entered the shipping process.
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Pre-order or backordered items: Once inventory becomes available, orders are generally processed and shipped within 2–4 weeks, unless otherwise stated on the product page or communicated by Customer Care.
Processing and delivery estimates may vary depending on inventory availability, product size, shipping destination, carrier conditions, and other circumstances outside Perimost's reasonable control.
Post-Delivery Inspection & Claims
We recommend inspecting all packages and products promptly after delivery.
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Please inspect the product and packaging as soon as reasonably possible after receipt.
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Claims involving shipping damage, missing components, or visible product defects should be reported within 5 business days of delivery whenever possible.
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Please retain the original packaging and packing materials whenever reasonably possible, as they may be required to safely process a return and are strongly recommended for transit-damage claims.
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Photos or videos of the product, packaging, shipping label, or damaged area may be requested to help us evaluate the issue.
For freight deliveries, visible shipping damage should be noted on the bill of lading before the delivery is accepted whenever possible.
Order Changes After Shipment
Once an order has shipped, cancellation, rerouting, or redirection may no longer be available.
Please do not refuse delivery of an undamaged shipment without first contacting Perimost Customer Care.
Refusing delivery does not automatically qualify an order for a refund or constitute an approved return.
Unauthorized refusals or returns may result in return transportation or handling costs and may affect refund eligibility.
If you no longer wish to keep an order that has already shipped, please contact Customer Care so that we can review the appropriate return process with you.
Returns
Eligible return requests must be initiated within 20 calendar days of delivery, based on the carrier's recorded delivery date.
All returns require prior approval from Perimost Customer Care. Please contact us before sending any product back.
Non-Defective Returns
For returns due to reasons such as:
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Change of mind
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Size
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Style
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Finish or color preference
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Room compatibility
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Other non-defective reasons
The customer is responsible for return shipping.
In some situations, Perimost may choose to provide a prepaid return label as a customer-service accommodation. Prepaid return shipping for non-defective returns is not guaranteed.
Large, oversized, heavy, or special-handling products may involve substantially higher return transportation costs.
Product Condition
Previously installed products are not automatically excluded from return, but may require additional review.
Returned products should:
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Include all original parts, accessories, hardware, documentation, and components.
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Include the original packaging and protective materials whenever reasonably possible.
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Be free from significant damage, modification, missing components, or excessive signs of use that would materially affect resale value.
Photos of the product, accessories, and packaging may be requested before a return is approved.
Products with significant damage, missing components, unauthorized modifications, or other conditions that prevent normal resale may not qualify for return.
Defective, Damaged, or Incorrect Items
If a product is verified as defective, damaged in transit, or incorrectly shipped, Perimost will provide appropriate assistance and may cover reasonable return shipping when a return is required.
Depending on the issue, our Customer Care team may first assist with:
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Troubleshooting
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Replacement parts
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Component replacement
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Product replacement
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Another appropriate resolution
Photos, videos, or other supporting information may be required.
Refund Processing
Return authorization allows the return process to begin but does not automatically guarantee final refund approval.
After the returned product has been reviewed and approved, the eligible refund will be issued to the original payment method.
Approved refunds are generally processed within 3–5 business days after review. Your financial institution may require additional time to post the credit.
For non-defective returns, original and expedited shipping charges are non-refundable.
For complete return eligibility, exclusions, shipping responsibilities, and refund terms, please review our Returns & Replacements page.
International Shipping
For destinations outside the United States, please contact our Customer Care team before placing your order to confirm shipping availability and obtain an estimated shipping cost.
International shipping availability, carrier options, transit times, customs duties, brokerage fees, taxes, and other charges may vary by destination.
Unless otherwise stated, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other destination-country charges.
Alaska and Hawaii are U.S. domestic destinations and follow the domestic shipping terms stated above.
For shipping assistance, please contact: