Return Window

Eligible return requests may be initiated within 20 calendar days of delivery, based on the carrier's recorded delivery date.

All returns require prior approval from Perimost Customer Care. Please contact us before sending any product back.

Return Eligibility

Products being returned should:

• Include all original parts, accessories, hardware, documentation, and components.

• Include the original packaging and protective materials whenever reasonably possible.

• Be free from significant damage, modification, missing components, or excessive signs of use that would materially affect resale value.

Previously installed products are not automatically excluded from return, but may require additional review.

We may request photos of the product, packaging, accessories, or product condition before approving a return.

Products with significant damage, missing components, unauthorized modifications, or other conditions that prevent normal resale may not qualify for return.

Return Shipping

Non-Defective Returns

For returns due to reasons such as change of mind, size, style, finish preference, room compatibility, or other non-defective reasons, the customer is responsible for return shipping.

In some situations, Perimost may choose to provide a prepaid return label as a customer-service accommodation. Prepaid return shipping for non-defective returns is not guaranteed.

Large, oversized, heavy, or special-handling products may involve substantially higher return transportation costs.

Defective, Damaged, or Incorrect Items

If a product is verified as defective, damaged in transit, or incorrectly shipped, Perimost will provide appropriate assistance and may cover reasonable return shipping when a return is required.

Depending on the issue, our Customer Care team may first assist with:

• Troubleshooting

• Replacement parts

• Component replacement

• Product replacement

• Another appropriate resolution

Photos or videos may be requested.

Refused or Unauthorized Returns

Refusing delivery does not automatically qualify an order for a refund.

Please contact Perimost Customer Care before refusing or independently returning a shipment.

Unauthorized refusals or returns may result in additional return transportation or handling costs and may affect refund eligibility.

Refunds

Return approval allows the return process to begin but does not automatically guarantee final refund approval.

After the returned product has been reviewed and approved, the eligible refund will be issued to the original payment method.

Approved refunds are generally processed within 3–5 business days after review. Your financial institution may require additional time to post the credit.

For non-defective returns, original and expedited shipping charges are non-refundable.

Start a Return

To request a return, contact:

support@perimost.com

Please include:

• Your order number

• The product you wish to return

• The reason for return

• Photos or videos when requested

For complete return eligibility, shipping responsibilities, exclusions, and refund terms, please refer to the current Perimost Return & Refund Policy.