Frequently Asked Questions (FAQ)

Ordering

How can I place an order?

You may place your order directly at perimost.com or contact our Customer Service team at support@perimost.com.

When will my order ship?

Most Perimost fixtures are made to order and handcrafted by skilled artisans. Production generally requires 1–2 days, followed by 1–3 days for shipping, depending on your location. Most orders ship within 1–5 days from the order date. You will receive a shipping confirmation email with tracking information once your order is dispatched.

Can I cancel my order?

Please contact our Customer Service team promptly if you wish to cancel. Orders that have shipped may not be eligible for cancellation. For details, refer to our Return Policy.

How can I check my order status?

Please contact our Customer Service team, and we will provide an update on your order status.

When will I receive my invoice?

Invoices are emailed once your order ships, along with tracking details. Multi-item orders may generate separate invoices if items ship at different times.

Payment & Pricing

What payment methods do you accept?

We accept all major credit cards and PayPal for online purchases.

Do you offer price matching?

Yes. If you find the identical item offered at a lower price by an authorized retailer, provide us with a valid quote or product link, and we will match the price.

International Orders

Do you ship internationally?

Yes. For quotes or assistance, please contact support@perimost.com.

Are duties and taxes included in international orders?

No. Duties, taxes, and customs fees are not included in our pricing and will be billed separately by the courier at delivery.

Will your fixtures work with my country’s voltage?

Many fixtures can be rewired to meet international voltage requirements. Rewiring may extend the lead time by approximately 4 weeks.

Will I need a customs broker?

For standard international shipments (FedEx, UPS), the courier generally manages customs clearance. Freight shipments may require a customs broker; we can recommend one or coordinate with your preferred broker.

Trade & Commercial Projects

Do you support trade and commercial projects?

Yes. We offer contract pricing for orders of five or more units and can assist with value engineering for commercial or large-scale projects. Contact us to discuss your requirements.

Open Box Items

What are Open Box items?

Open Box items are returns that have been fully inspected, tested, and certified as like-new. Packaging may vary from standard.

Are Open Box items used or defective?

No. They are unused, fully functional, and free from defects.

Do Open Box items include a warranty?

Yes. They are covered by the same warranty as our new products.

Can Open Box items be returned?

Open Box items are final sale, unless damaged in transit or found to have a manufacturing defect. Contact Customer Support to initiate a claim.

Finishes & Materials

How are Perimost fixtures crafted?

Each piece is individually handcrafted by experienced artisans, resulting in natural variations in color, tone, and texture. These characteristics are intentional and reflect the unique artistry of every fixture.

Will the finish change over time?

Yes. Many finishes are designed to develop a natural patina, enhancing character and depth with age. Contact us for guidance on finish care and maintenance.

Care & Cleaning

How should I clean my fixture?

Dust gently with a soft, dry cloth. Avoid water, abrasives, and cleaning agents such as ammonia or vinegar, as these can damage the finish.

How should I polish my fixture?

• Chrome / Polished Nickel: Simichrome Polish
• Silver: Goddard’s Polishing Cloth
• Bronze / Gun Metal: Bri-Wax
• Natural Brass & Antique Finishes: Brasso (removes patina)
• Soft Brass / Soft Silver: Dry cloth only — do not polish

Returns & Replacements

What is Perimost's return window?

Eligible return requests must be initiated within 20 calendar days of delivery, based on the carrier's recorded delivery date.

All returns require prior approval from Perimost Customer Care. Please contact us before sending any product back.

Can I return an item that has been installed?

A previously installed item is not automatically excluded from return.

However, the product must remain complete and suitable for resale, with all original parts, accessories, hardware, documentation, and packaging available whenever reasonably possible.

Products with significant damage, missing components, unauthorized modifications, or excessive signs of use that materially affect resale value may not qualify for return.

Photos of the product and packaging may be requested for review.

Who pays for return shipping?

For non-defective returns, including change of mind, size, style, finish preference, or room compatibility, the customer is responsible for return shipping.

In some situations, Perimost may choose to provide a prepaid return label as a customer-service accommodation. Prepaid return shipping for non-defective returns is not guaranteed.

For verified defective, damaged, or incorrectly shipped products, Perimost will provide appropriate assistance and may cover reasonable return shipping when a return is required.

What about oversized or special-handling products?

Large, heavy, oversized, or special-handling products may incur substantially higher return transportation costs.

For non-defective returns, those return shipping costs are the customer's responsibility.

If you need assistance arranging a return for an oversized product, please contact Customer Care before shipping the item.

What if my product is defective, damaged, or not working correctly?

Please contact Customer Care with a description of the issue and photos or video when possible.

Depending on the issue, we may first provide:

• Troubleshooting assistance
• Replacement parts
• Component replacement
• Product replacement
• Another appropriate resolution

If a return is ultimately required because of a verified defect, damage, or incorrect shipment, Perimost will provide appropriate return assistance.

How do I start a return?

Contact Perimost Customer Care at support@perimost.com and provide your order number, the product you wish to return, and the reason for return.

Photos or videos may be requested.

Once your request has been reviewed, our team will provide return instructions.

Return approval allows the return process to begin but does not automatically guarantee final refund approval.

Can I simply refuse delivery?

No. Refusing delivery does not automatically qualify an order for a refund.

Please contact Customer Care before refusing or independently returning a shipment.

Unauthorized refusals or returns may result in return transportation or handling costs and may affect refund eligibility.

When will I receive my refund?

After the returned product has been reviewed and approved, the eligible refund will be issued to the original payment method.

Approved refunds are generally processed within 3–5 business days after review. Your financial institution may require additional time to post the credit.

For non-defective returns, original and expedited shipping charges are non-refundable.

Do you offer exchanges?

We do not currently process direct system exchanges.

If another size, finish, or product would better suit your needs, our Customer Care team can assist you in selecting an alternative. A new order may be placed while the original item follows the applicable return process.

What if my return shipment is lost or damaged?

Customers arranging their own return shipping should use a trackable shipping service and retain the return tracking number until the refund has been completed.

If a customer-arranged return shipment is lost or damaged in transit, the customer may need to work with the carrier to resolve the issue.

How do international returns work?

International orders follow the same 20-day return request window.

Unless otherwise approved because of a verified Perimost error, defect, damage, or incorrect shipment, international customers are responsible for arranging and paying for return transportation.

Additional carrier, customs, brokerage, or international transportation costs may apply.

Our Commitment

From order to installation, Perimost is committed to delivering an exceptional experience. If you need assistance at any point, our dedicated support team is here to help.

Email: support@perimost.com