Frequently Asked Questions (FAQ)

Ordering

How can I place an order?

You may place your order directly at perimost.com or contact our Customer Service team at support@perimost.com.

When will my order ship?

All Perimost fixtures are made to order and handcrafted by skilled artisans. Production generally requires 5–7 weeks, followed by 4–5 weeks for shipping, depending on your location. Most orders ship within 8–12 weeks from the order date. You will receive a shipping confirmation email with tracking information once your order is dispatched.

Can I cancel my order?

Please contact our Customer Service team promptly if you wish to cancel. Orders that have shipped may not be eligible for cancellation. For details, refer to our Return Policy.

How can I check my order status?

Please contact our Customer Service team, and we will provide an update on your order status.

When will I receive my invoice?

Invoices are emailed once your order ships, along with tracking details. Multi-item orders may generate separate invoices if items ship at different times.

Payment & Pricing

What payment methods do you accept?

We accept all major credit cards and PayPal for online purchases.

Do you offer price matching?

Yes. If you find the identical item offered at a lower price by an authorized retailer, provide us with a valid quote or product link, and we will match the price.

International Orders

Do you ship internationally?

Yes. For quotes or assistance, please contact support@perimost.com.

Are duties and taxes included in international orders?

No. Duties, taxes, and customs fees are not included in our pricing and will be billed separately by the courier at delivery.

Will your fixtures work with my country’s voltage?

Many fixtures can be rewired to meet international voltage requirements. Rewiring may extend the lead time by approximately 4 weeks.

Will I need a customs broker?

For standard international shipments (FedEx, UPS), the courier generally manages customs clearance. Freight shipments may require a customs broker; we can recommend one or coordinate with your preferred broker.

Trade & Commercial Projects

Do you support trade and commercial projects?

Yes. We offer contract pricing for orders of five or more units and can assist with value engineering for commercial or large-scale projects. Contact us to discuss your requirements.

Open Box Items

What are Open Box items?

Open Box items are returns that have been fully inspected, tested, and certified as like-new. Packaging may vary from standard.

Are Open Box items used or defective?

No. They are unused, fully functional, and free from defects.

Do Open Box items include a warranty?

Yes. They are covered by the same warranty as our new products.

Can Open Box items be returned?

Open Box items are final sale, unless damaged in transit or found to have a manufacturing defect. Contact Customer Support to initiate a claim.

Finishes & Materials

How are Perimost fixtures crafted?

Each piece is individually handcrafted by experienced artisans, resulting in natural variations in color, tone, and texture. These characteristics are intentional and reflect the unique artistry of every fixture.

Will the finish change over time?

Yes. Many finishes are designed to develop a natural patina, enhancing character and depth with age. Contact us for guidance on finish care and maintenance.

Care & Cleaning

How should I clean my fixture?

Dust gently with a soft, dry cloth. Avoid water, abrasives, and cleaning agents such as ammonia or vinegar, as these can damage the finish.

How should I polish my fixture?

• Chrome / Polished Nickel: Simichrome Polish
• Silver: Goddard’s Polishing Cloth
• Bronze / Gun Metal: Bri-Wax
• Natural Brass & Antique Finishes: Brasso (removes patina)
• Soft Brass / Soft Silver: Dry cloth only — do not polish

Returns & Replacements

Return Policy

We curate exceptional products designed to bring lasting refinement to your home. While we hope you’re fully satisfied, our return policy ensures a fair and transparent process should a return be necessary.

Return Eligibility

We accept returns within 20 days of delivery if the product is:

• Unused, uninstalled, and in original, undamaged packaging
• Complete with all parts, accessories, and documentation
• Shipped in its original packaging

Installed, modified, or damaged products—or those without original packaging—may be ineligible or subject to a restocking fee.

Non-Returnable Items

• Custom or made-to-order products
• Final Sale items
• Items returned outside the 20-day window (unless quality-related exceptions are approved)

How to Initiate a Return

Contact our Customer Care team via the Contact Us page.

• All returns require pre-approval.
• We may request your order number and photos of the product and packaging.
• Once approved, you will receive return instructions.

Return Shipping Responsibility

• Non-defective returns: Customer is responsible for return shipping.
• Defective, damaged, or incorrect orders: Perimost will cover return shipping and provide a prepaid label.

Refund Process

Refunds are issued to the original payment method within 3–5 business days after inspection. Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

We do not process direct exchanges. Please place a new order and return the original item.

Lost or Damaged Return Shipments

Customers are responsible for resolving issues with the carrier for lost or damaged return packages. We recommend using trackable, insured shipping.

International Returns

International orders follow the same 20-day return window. Customers must arrange and pay for return shipping. All other eligibility and refund terms apply.

Our Commitment

From order to installation, Perimost is committed to delivering an exceptional experience. If you need assistance at any point, our dedicated support team is here to help.

Email: support@perimost.com