Pre-order Policy

20% Deposit · Balance Before Shipment · Approx. 20% Savings

At Perimost, we use pre-orders to introduce new and small-batch collections in a more deliberate way. Pre-ordering allows us to plan production responsibly while offering early supporters priority access and preferred pricing.

This policy applies to all pre-order items purchased on perimost.com and should be read together with our Shipping & Delivery Policy and Return & Refund Policy.

1. What Is a Pre-Order Item?

A pre-order item is a product that is not yet available as in-stock inventory at the time you place your order.

It may be:

  • In production

  • In transit

  • Scheduled to arrive at our warehouse at a later date

Pre-order items are clearly identified as “Pre-order” on the product page and during checkout.

An estimated shipping timeframe will be provided whenever available, for example:

Estimated to ship in approximately 6–8 weeks from the order date.

Once your pre-order is confirmed, inventory will be reserved for you within our production and fulfillment schedule.

2. Pricing & Payment

20% deposit + balance before shipment · approx. 20% savings

Pre-order items follow a 20% deposit + 80% balance before shipment payment model.

Pre-order products may be offered at a special pre-order price, which is typically approximately 80% of the anticipated future full retail price.

In other words, the total pre-order price paid through the deposit and remaining balance is expected to be approximately 20% lower than the future standard retail price, although future pricing may vary.

At the Time of Pre-Order

You pay 20% of the pre-order price as a deposit.

Before Shipment

When your item is ready for fulfillment, Perimost will contact you by email, SMS, or another available contact method to request payment of the remaining 80% balance.

Once the balance has been paid, your order will move into the fulfillment process and will be scheduled for shipment within a reasonable timeframe.

Applicable taxes and shipping charges, if any, will be calculated and displayed or communicated as applicable.

3. Estimated Shipping Timeframe

Our standard pre-order estimate is generally:

Approximately 6–8 weeks from the date the order is confirmed, unless a different estimate is shown on the product page.

This timeframe:

  • Is based on current production schedules, material availability, inventory planning, and transportation conditions

  • Is provided as a good-faith estimate rather than a guaranteed delivery or shipment date

  • May change because of production delays, supply-chain conditions, carrier delays, customs clearance, weather, or other circumstances outside Perimost's reasonable control

When your pre-order item arrives at our warehouse and becomes ready for fulfillment, we will notify you and request payment of any remaining balance.

Material Delays

If there is a material delay beyond the estimated shipping timeframe, Perimost will make reasonable efforts to notify you.

You may then choose to:

  • Keep your pre-order and accept the revised estimated shipping timeframe, or

  • Cancel the pre-order before shipment and receive a refund of the amount paid toward that pre-order

4. Orders Containing Both Pre-Order and In-Stock Items

If an order contains both pre-order and in-stock products, fulfillment may occur in one of the following ways:

  • In-stock items may ship first, with pre-order items shipping separately once available, or

  • Shipments may be consolidated where appropriate for logistical or operational reasons

The applicable fulfillment arrangement may be communicated at checkout, in your order confirmation, or by Customer Care.

If you have specific preferences regarding split or combined shipments, please contact Perimost Customer Care before placing your order.

We will make reasonable efforts to accommodate requests where feasible.

5. Changes & Cancellations

Before Shipment

You may contact Perimost Customer Care before your pre-order enters the shipping process to request a cancellation.

If the order has not entered the shipping process:

  • Your pre-order may be cancelled

  • Amounts already paid toward the cancelled pre-order will be refunded to the original payment method

  • No standard cancellation fee will apply

If you would like to change the size, color, finish, or another product specification, we will make reasonable efforts to assist, subject to availability.

In some cases, the original pre-order may need to be cancelled and a new order placed.

Balance Payment

When your item is ready to ship, Perimost may contact you to request payment of the remaining balance.

If payment is not completed within a reasonable period, such as 7 calendar days, Perimost may:

  • Contact you again to confirm whether you wish to keep the reservation

  • Extend the payment period at our discretion

  • Cancel the pre-order and refund amounts previously paid toward the cancelled order

After Shipment

Once a pre-order item has shipped, it will be treated as a standard order for return and after-sales purposes.

Eligible return requests must follow Perimost's current Return & Refund Policy, including the applicable return window, product-condition requirements, and return shipping responsibilities.

Once an order has shipped, cancellation, rerouting, or redirection may no longer be available.

Please do not refuse delivery of an undamaged shipment without first contacting Perimost Customer Care.

Refusing delivery does not automatically constitute an approved return or qualify an order for a refund.

Unauthorized refusals or returns may result in return transportation or handling costs and may affect refund eligibility.

6. Returns & After-Sales Support

Once delivered, pre-order items follow the same return and after-sales terms as Perimost's in-stock merchandise.

20-Day Return Window

Eligible return requests must be initiated within 20 calendar days of delivery, based on the carrier's recorded delivery date.

All returns require prior authorization from Perimost Customer Care.

Please contact us before sending any product back.

Product Condition

Previously installed products are not automatically excluded from return, but may require additional review.

Returned products should:

  • Include all original parts, accessories, hardware, documentation, and components

  • Include the original packaging and protective materials whenever reasonably possible

  • Be free from significant damage, unauthorized modification, missing components, or excessive signs of use that would materially affect resale value

Perimost may request photos or videos of the product, accessories, packaging, installation condition, or other relevant details before approving a return.

Products with significant damage, missing components, unauthorized modifications, or other conditions that prevent normal resale may not qualify for return.

Non-Defective Returns

For returns due to reasons such as:

  • Change of mind

  • Size

  • Style

  • Finish or color preference

  • Room compatibility

  • Other non-defective reasons

The customer is responsible for return shipping.

In some situations, Perimost may choose to provide a prepaid return label as a customer-service accommodation.

Prepaid return shipping for non-defective returns is not guaranteed.

Large, oversized, heavy, or special-handling pre-order products may involve substantially higher return transportation costs.

Defective, Damaged, or Incorrect Items

If a product is verified as defective, damaged in transit, or incorrectly shipped, Perimost will provide appropriate assistance.

Depending on the issue, our Customer Care team may first assist with:

  • Troubleshooting

  • Replacement parts

  • Component replacement

  • Product replacement

  • Another appropriate resolution

Photos, videos, or other supporting information may be required.

If a return is ultimately required because of a verified defect, damage, or incorrect shipment, Perimost may cover reasonable return shipping.

Refund Processing

Return authorization allows the return process to begin but does not automatically guarantee final refund approval.

After the returned product has been reviewed and approved, the eligible refund will be issued to the original payment method.

Approved refunds are generally processed within 3–5 business days after review. Your financial institution may require additional time to post the credit.

For non-defective returns, original and expedited shipping charges are non-refundable.

Requests Outside the Standard Return Window

Requests submitted outside the standard 20-day return window are not treated as standard change-of-mind returns.

Product quality or performance concerns reported outside the return window may instead be reviewed under the applicable Perimost warranty or after-sales support process.

Depending on the circumstances, support may include:

  • Troubleshooting

  • Replacement parts

  • Component replacement

  • Product replacement

  • Other appropriate warranty or after-sales assistance

Any exception to the standard return policy is subject to review and approval by Perimost.

For complete return eligibility, shipping responsibilities, exclusions, and refund terms, please review our current Return & Refund Policy.

7. Order Updates & Communication

Throughout the pre-order process, Perimost may send updates including:

  • Production or scheduling updates

  • Estimated availability changes

  • Notification that an item has arrived at our warehouse

  • Balance payment reminders

  • Fulfillment updates

  • Shipping confirmation

  • Tracking information

Please ensure that the email address, phone number, and other contact information provided with your order remain accurate and accessible.

Delays in responding to payment or fulfillment communications may affect the timing of your order.

8. Our Commitment

Pre-orders are designed to provide early access to upcoming Perimost products while allowing us to plan production and inventory more responsibly.

In return for your advance reservation, we aim to provide:

  • Clear information about estimated timelines

  • Reasonable communication regarding material delays

  • Careful fulfillment and product handling

  • Transparent cancellation, return, and after-sales terms

  • Preferred pre-order pricing where offered

Any stated pre-order savings are based on the anticipated future standard retail price at the time the pre-order program is offered. Future retail prices may change.

If you have questions about a specific pre-order product, payment, shipment, cancellation, or return, please contact Perimost Customer Care.

Email: support@perimost.com